Team Awesome !
Support Policies
Step 1
Checking Support Subscription
Step 2
Use the support Option below to Get Support
Step 3
Ticket Resolutions can take up to 5 working days in some cases.
Envato Users
Direct Clients
To Avail Support, after ensuring active the support subscription you can email the issues to help@etymoengine.com
- The support team requires email from either registered email id or purchase code to track the license.
- Support tickets works between 10:30AM to 6:00 PM and in Weekdays only.
- Please include screenshots, error codes and as much detail as possible to get faster resolution in less time.
- Avoid creating multiple tickets
- Phone Number / WhatsApp and Comment Boxes are not for Technical support and usually gets handled by 3rd party agencies. To ensure faster support always create tickets only.
To Avail Support, after ensuring active the support subscription you can login the Customer portal to raise ticket or complain.
- Login the customer portal to raise ticket for Billing, Technical and other assistance
- Support tickets works between 10:30AM to 6:00 PM and in Weekdays only.
- Please include screenshots, error codes and as much detail as possible to get faster resolution in less time.
- Avoid creating multiple tickets
- Phone Number / WhatsApp and Comment Boxes are not for Technical support and usually gets handled by 3rd party agencies. To ensure faster support always create tickets only.
Refund Policy
We offer full featured demo to check and ensure the features of the product before purchase. We don't offer refund in most cases if you have downloaded the Product already. Kindly check the demo , details and speak to sales agent before purchase to avoid dispute.
Piracy
Its illegal to install product under regular license to multiple website / locations. Using pirated scripts or code obtain from malicious sources can lead to your server security and can compromise the security of data. Its also copy right violation and can lead to serious legal troubles.
Dos and Don'ts
Support Rules
- We offer Free installation for all our product.
- You can request for documentation | Video Tutorial or Graphical tutorials
- All Item contains 6 months of Free support
- Support Renewal is not compulsory and can be renewed any time required
- You can purchase support credit for small issues to avoid support renewal
- Free support does not include design changes, customer features etc
- Free Support does not include Developer support or related to programming
- We do not support Offline installation or via Remote Tools (AnyDesk)
- Support for Incompatible Hosting or Servers
- Support for code changes done by 3rd party or you.